Empathic Culture Consulting
The growth and survival of an organisation depends on the work force that constitutes it. We can help you ensure that your people and stakeholders find value and connection in their work life.
“Measure your impact in humanity, not in the likes, but in the lives you touch; not in popularity, but in the people you serve. People will try to convince you that you should keep your empathy out of your career. Don’t accept this false premise.”
– Tim Cook, Apple, CEO
Diversity & Inclusion Programmes
One of the most critical challenges facing organizations today is the management of workplace relationships. As businesses are getting increasingly globalized, workforces are getting progressively diverse. When people from varying cultures and regions come together to form a team, opinions as diverse as their backgrounds are bound to come up - shaped by their personal experiences and conditioning. Opposing views, dissimilar communication styles and preconceived biases invariably result in conflicts, resentment and misunderstanding, which lead to stress, low productivity and attrition. It is no secret that employees most often leave managers and teams, not companies.
We offer you a powerful, research-backed solution that can turn things around for the positive - Empathy. Through systematic training, we help you intentionally practice empathy until it's a part and parcel of your daily work life. In fact, you'll see relationships and team synergy begin to strengthen and flourish like never before!
Organisational Culture Shaping
Imagine being at a gathering where you feel awkward, scared and unappreciated. How excited would you feel visiting the group a second time? Many work cultures struggle to provide a psychologically safe environment to their employees, which in turn has a considerable impact on employee well-being and productivity.
We take several steps to support you in building a work culture that not only retains employees, but keeps them happy and inspired. We craft memorable and authentic purpose statements and value systems that align best with your organization's vision and mission. We help your leaders seed a sense of purpose throughout the organization and help them find ways to live that purpose with intention and rigour, thereby building a culture that leaves employees fulfilled and
wanting for more!
Customer Experience Management
Customers are the reason why businesses continue to exist. Outstanding customer experiences are at the heart of successful businesses. Happy customers become your greatest advocates and bring in valuable leads and revenue.
We help you set customer service standards and practices that ensure customer delight at every point of contact within the organizational system. Through training and coaching, we prepare your employees to interact with customers with an understanding of their accurate needs, thoughts and feelings. When your teams approach customers with genuine interest and care, you'll see the magic that a humane approach can result in for your business.